Accessibility Statement

Accessibility is at the forefront of our minds when creating our tools, digital media, and engagements. We want as many people as possible to be able to engage with us.

We have developed this website to ensure that it is usable by everybody, regardless of age or disability. Our site is developed to comply with the Web Content Accessibility Guidelines version (WCAG) 2.1 and we keep the site under review to improve both its accessibility and usability.

That means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • the text will reflow in a single column when you change the size of the browser window
  • We’ve also made the website text as simple as possible to understand.

We know some parts of this website are not yet fully accessible. But we are committed to working on solving the following issues that we have currently identified:

  • you cannot modify the line height or spacing of text
  • some of our online forms are difficult to navigate using just a keyboard

AbilityNet provide excellent guides for individual adjustments you can make to your computer, laptop, tablet or smart phone to make it easier to use:

Third party content and functionality

We make use of third party resources such as audio and video players to embed content in our website. Wherever possible we will ensure these are conformant.

Contacting us by phone or visiting us in person

We are able to provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We will consider your request and get back to you within two working days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

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